Deputy Director, Information Technology
The Opportunity | North Carolina Justice Center
ABOUT THE NORTH CAROLINA JUSTICE CENTER
The North Carolina Justice Center is the state’s leading research and advocacy organization dedicated to transforming North Carolina’s prosperity into opportunity for all. Our organization is comprised of projects that provide in-depth expertise on seven major policy areas. Our staff of researchers, community educators, litigators, public policy advocates, and communications specialists use our unique five-strategy approach to improve the lives of North Carolinians with low to moderate incomes.
The Position | Deputy Director, Information Technology
The North Carolina Justice Center is seeking a full time Deputy Director of Information Technology. This position will have primary responsibility for the NC Justice Center’s information technology and computer systems, including implementing technology-oriented best practices across the organization. S/he will head the Information Technology (IT) department and will serve as a member of the NC Justice Center’s Coordinating Council and Senior Management Team. This key management role will develop and execute an organizational IT strategy to support the NC Justice Center’s core operations, facilitate collaborative working groups, enhance the effectiveness of a distributed workforce, and enable accessible dissemination of information about its substantive work. This critical infrastructure leader will manage IT department staff who deliver high-quality technology services and support across all functional teams of the NC Justice Center. S/he will work independently with general supervision by the Executive Director on collaboratively set goals.
- Establish and maintain a deep understanding of the NC Justice Center’s unique needs, challenges, trends, and opportunities related to technology, systems, data, and security. Tap into the collective experience of the NC Justice Center’s management and staff members, and solicit input from external partners and stakeholders, as needed, to ensure an inclusive, comprehensive view.
- Develop and operationalize IT strategy that supports and adapts to the changing demands of the modern workplace and manage IT across the organization.
- Develop and communicate comprehensive technology policies, procedures, and standards with input from NC Justice Center management, staff, and any outside contract service providers, as necessary.
- Transparently communicate across the organization, both verbally and in writing, about evolving IT strategy, plans, and policies, providing context for technology decisions as appropriate in clear language, suitable for non-technical audiences.
- Provide technical expertise and work together with other management team members to oversee maintenance and usage of web and social media technologies, and fund-raising, outreach, and client casework databases.
- Monitor the technology universe to identify opportunities and threats, building awareness with NC Justice Center management and collaborating on preparedness planning as needed.
- Ensure compliance with data protection requirements and standards.
- Interact with senior management team to monitor and validate the organization’s compliance with information security policies; play a key role in defining these policies.
- Develop and oversee Specific, Measurable, Achievable, Relevant, Time-bound, Inclusive, Equitable (SMARTIE) IT performance metrics based on the Justice Center’s organizational goals; collect and distribute metrics that demonstrate its successes or challenges.
- Strategically source, secure, and manage relationships with outside vendors as needed.
- Manage all activities that relate to the operations, performance, support, maintenance, and security of network devices, servers, and applications. Collaborate as needed with multiple hardware and software platform vendors.
- Lead the implementation of new tools and systems, providing initial and ongoing education, training, and support to users and ensuring a high level of adoption.
- Provide technical oversight for Communications staff regarding website architecture and work with contractors for web technologies as needed.
- Develop recommendations, obtain approval, and proactively manage IT budget to support the technology needs of the organization. Review and approve requests for technology purchases.
- Develop, implement, and test IT disaster recovery processes.
- Identify, evaluate, and proactively mitigate cyber-security vulnerabilities and threats.
- Continually assess the effectiveness of the organization’s IT resources through internal and external evaluations and monitoring.
- Lead efforts to build and support an IT environment that adapts to the diverse technology needs of its users, with an overall goal to increase the organization’s collective technical knowledge, aptitude, and skillsets. Design and/or manage technology-related training and educational opportunities for staff members.
- This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, and others may be assigned.
- Bachelor’s degree in Information Technology, Computer Science or a related field or significant advanced training in technology. MBA or other relevant graduate degree is a plus.
- Minimum of seven years of experience in the field of Information Technology, including three or more years of management experience, or a combination of equivalent experience and training. Experience working in a similarly sized, non-profit organization preferred.
- Experience with Microsoft platforms, systems, software, and servers, including Office 365, Teams, and SQL; cloud-based platforms and tools; systems migration and implementation, and related change management strategies. Experience with Salsa CRM/Engage and Blackbaud Financial Edge preferred. Demonstrated ability to learn new software and web applications is required.
- Well-developed interpersonal and communication skills, with strong internal customer service orientation. The ability to respond effectively to management and staff questions, train users, and create training materials.
- Must possess ability to work independently and support the work of others in the organization and the ability to solve problems and make decisions under pressure and time constraints.
- Skill in developing and managing budgets. Ability to manage vendors and outside service providers. Proven ability to negotiate and manage contracts.
- Some evening and weekend work is required.
- Demonstrated commitment to social justice and improving the lives of low-income North Carolinians.
- Strong commitment to diversity, equity, and inclusion is required.
COMPENSATION & BENEFITS
The North Carolina Justice Center offers inspired co-workers committed to social justice through progressive fiscal and economic policies, as well as a competitive salary within the non-profit sector ($90,000 - $110,000; commensurate with experience and education) and excellent benefits, including but not limited to: six weeks paid time off, paid parental leave, twelve holidays, retirement plan contribution and match, flexible spending account, high quality medical, disability, and life insurance coverage.
The North Carolina Justice Center is committed to equity and inclusion. People of color and individuals from diverse backgrounds are encouraged to apply. The Justice Center is an equal opportunity employer and does not discriminate on the basis of a person’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ethnic background, citizenship status, age, disability or genetic information.
The North Carolina Justice Center has retained Capital Development Services to conduct this search. For confidential consideration, please submit your resume and a cover letter. The position will be open until filled and we encourage you to apply promptly.